LawLabs Inc. is committed to excellence in serving all customers including people
with disabilities. We will work to remove barriers to accessibility and address the needs of
those with different disabilities. We will meet our accessibility requirements under the
Accessibility for Ontarians with Disabilities Act and Ontario’s disability laws.

Communication

We will communicate with people with disabilities in ways that take into account their
disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed
on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have
that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with
disabilities LawLabs Inc. will notify customers promptly. This clearly posted notice will include
information about the reason for the disruption, its anticipated length of time, and a
description of alternative facilities or services, if available. The notice will be placed at all
windows/entrances of the building.

Training

LawLabs Inc. will provide training to all employees and others who deal with the public or
other third parties on our behalf.
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Individuals in the following departments will be trained:
• Client Services
• Document Services
• Sales
• Client Onboarding
• User Experience Research and Design
• Internal Services
• Executive Team

This training will be provided to staff within 2 weeks of being hired.

Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the
requirements of the customer service standard
• LawLabs Inc.’s plan related to the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require
the assistance of a service animal or a support person
• How to interact with people with disabilities who use an assistive device or require
the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty accessing LawLabs Inc’s
goods and services

Staff will also be trained when changes are made to our accessible customer service plan.